About me
Hello! I'm Zab. While my roots are in User Experience Design, my career has evolved into a role as a Senior Strategist & Product Leader. I believe that well-designed systems have the power to transform how people interact with technology and drive the business logic behind it.
Evolution:
Over the last decade, I transitioned from crafting interfaces to defining the strategic frameworks that make them viable. I realized that true impact happens upstream, so I expanded my focus from "how it looks" to "how it works at scale." Today, I thrive at the intersection of Agentic AI, Systemic Design, and Enterprise Governance, ensuring that innovation never comes at the cost of control.
Approach:
I bring strategic thinking and a user-centric lens to complex operational problems. I was named a Top Talent in the 2019 Adobe Design Achievement Awards for my visual craft, but today, I apply that same rigor to Intent Mapping and AI Strategy. I collaborate closely with cross-functional teams to translate abstract emerging technologies into concrete, safe, and scalable roadmaps.
Philosophy:
I enjoy challenging the status quo and exploring uncharted territories. Patterns and systems fascinate me. I have a natural inclination to deconstruct complex environments, whether it’s a mobile app or a multi-modal AI ecosystem, to understand the root cause and build a better solution.
Above all, my passion lies in making a the most positive impact I can in as many people I can. Recently that has looks like aligning human intent with autonomous capability, I aim to shape a digital future that empowers individuals and builds trust in the systems we create.
Experience
Comcast · Senior Experience Strategist · Jan 2025 – Present
Lead agentic AI and experience strategy for Xfinity against VP goals. Set the direction teams across Sales, Repair, Troubleshooting, Upgrades, and Escalations build on. Present strategy and analysis to executive leadership.
Comcast · Senior Product Experience Designer · Oct 2023 – Jul 2025
Strategy and design for tools used by thousands of Xfinity agents. Led design-thinking workshops and cross-channel journey work.
USAA · Senior User Experience Designer · Apr 2021 – Oct 2023 (replaces "Experience Designer 1")
Human-centered and service design for member experiences, including small business insurance. Built trust-based partnerships with executive stakeholders.
projekt202 · Visual Designer, UX · Jul 2017 – Mar 2021
Consulting across client products: research, design, and new-business work alongside the CEO and leadership.
Earlier: Graphic Designer, UNT Athletics (2016–17) · Beach Patrol Supervisor, Cameron County (2012–15)
Education
University of North Texas - Denton
Bachelors of Fine Arts, Major in Communication Design with a Focus on Interaction Design, Marketing Minor.
Spring 2013 — Spring 2017
University of Texas at Brownsville
Associate of Arts, General Studies & Art.
Spring 2010 — Fall 2012
Languages: English and Spanish.
I strongly believe in continuous education and strive to work on perfecting my craft, whether it is via Linkedin Learning, Coursera, Skillshare, Udemy, or other online tutorials.
Lately I’ve been fascinated by the intersection of business, technology and design. I consider myself a super-learner in many aspects of my professional and personal life. At the end of the day, the only way to grow is to enhance knowledge, skills and perfect the way we do things.
Awards
2026 Tools Technology and Experience
Stellar Award - Employee Excellence
2019 Adobe Design Achievement Awards Top Talent
Big Design Conference Branding
2019 Adobe Design Achievement Awards Top Talent
University projekt202 project
2018 projekt202 Outstanding Debut
Employee Award
Mentorship
I coach designers and executive partners on strategy, AI, and career growth, including lunch-and-learns on working with AI. Empowering latino students and designers transitioning to the field of Experience Design.